Add anything you would like included, then review and sign.
Pristine Homes and Gardens, Service Terms
By requesting a quote and booking a service with Pristine Homes and Gardens, you agree to these terms.
1. Your quote. The price shown is based on the details you provide here. It stays
available to you for 14 days. We confirm your final price at a short walkthrough of
your home before your first clean, so the hours we allocate match the home in front of us.
2. Package based service. We work in packages with set inclusions and a set number
of hours. This gives you a predictable price and a consistent result every visit. Work outside your
package inclusions is quoted separately and scheduled at a time that suits you.
3. Your first visit. Homes new to us are booked in as a Deep Clean so your ongoing
visits start from a clean baseline. Your ongoing package then runs at the price shown in your quote.
4. Prices and GST. Prices for privately funded services are shown excluding GST,
with the GST inclusive figure alongside them. NDIS and Support at Home services are GST free where the
relevant legislation provides for that.
5. Booking and confirmation. Your booking is confirmed once we have completed your
walkthrough and you have accepted your quote in writing. We give you an arrival window on the day and
keep you posted if traffic moves it.
6. Payment. Privately funded services are invoiced on the day of service and payable
within 7 days. NDIS and Support at Home services are invoiced to you or your plan manager through
ShiftCare on the business day following each service.
7. Changes and cancellations. Please give us 24 hours notice to
change or cancel a visit and we will move you to the next available time at no cost. Where we arrive
and are unable to access the home, the full visit fee applies.
8. Your team. Every team member is trained to our standards, holds the checks
required for the work they do, and is covered by our insurance. Where your regular team member is
unavailable, we send another trained member of the team so your visit goes ahead as planned.
9. Our standard. If something in your booking has not been done to our standard,
tell us within 24 hours and we will return and take care of it at no charge.
10. Access, pets and preparation. Please leave the areas to be cleaned accessible
and let us know how we get in. Our team focuses on cleaning, so personal items are left where they are.
Please secure pets for the duration of the visit, and let us know about them in advance so we come prepared.
11. Products and equipment. We bring our own products and equipment. Where you
prefer particular products for allergies or sensitivities, let us know and we will use what you supply.
12. Care of your home. We treat your home with care and carry full public liability
insurance. Please raise any concern with us directly within 24 hours so we can put it right.
13. Price reviews. Where our prices change, you receive at least 14 days written
notice before it applies to your service.
14. Your team members. You agree to engage our team members through Pristine Homes
and Gardens for the duration of your service and for 6 months afterwards.
15. Privacy. Your details are used to provide your service and to keep in touch with
you about it. They are handled in line with the Privacy Act 1988 (Cth) and are never sold.
Your details are kept secure. Your price appears on the next page and lands in your inbox.
