Add anything you would like included, then read and sign our terms.
Pristine Homes and Gardens Service Terms
By requesting a quote and booking a service with Pristine Homes and Gardens, you agree to these terms.
1. Your quote. Your estimate is based on the details you give us here and stays available to you for 14 days. Your final price is confirmed at your in-home walkthrough or NDIS home assessment.
2. Our packages. Essential Clean, Signature Clean and Reset Clean each come with set inclusions. Extras are quoted and approved before any work begins, so our team carries out exactly what you have approved.
3. Your first visit. Your first visit with us is a Reset Clean, charged at the Reset price for your chosen frequency. A Reset Clean also applies whenever it has been more than 4 weeks since your last clean. For NDIS domestic assistance, your first visit includes 2 extra hours.
4. The Intensive. The Intensive is a rectification clean for homes that need extra time and attention, charged at $125 an hour plus GST. The price you see is a starting estimate, and we confirm your final hours after photos or a walkthrough.
5. Prices, GST and travel. Privately funded services are shown excluding GST, with the GST inclusive price alongside, and there is no travel charge within our service suburbs. NDIS supports are GST free and include provider travel of 0.5 hour per visit at the NDIS rate. Any NDIS price change is applied with 14 days notice.
6. Service hours. Our team attends Monday to Friday, between 8:30am and 5pm, excluding public holidays.
7. Invoices and payment. Privately funded services are invoiced after each service and payable within 7 days. Amounts unpaid after 30 days are the responsibility of the individual. NDIS supports are invoiced through ShiftCare the day after service. NDIS participants are responsible for making sure invoices are paid, and debts older than 60 days are the participant's responsibility.
8. Changes and cancellations. Give us 48 hours notice to change or cancel a visit and there is no charge. With less than 48 hours notice, the full service fee applies. If no one is home or the door is locked, our team waits 15 minutes and the full service fee applies. The full service fee also applies if our team is turned away on arrival.
9. Your home kit. Please supply a vacuum, a mop (and bucket, preferably), a toilet brush and bin liners. We supply all cleaning chemicals and cloths, naturally derived where possible. If a vacuum is unavailable, our team calls the office before going ahead.
10. Your team. Our team members hold a National Police Check, plus NDIS Worker Screening and a Working With Children Check where applicable. We hold $20 million public liability insurance and WorkCover Victoria cover.
11. Access, keys and pets. Please keep the areas to be cleaned accessible and let us know how we get in. Keys are held securely by arrangement and returned at your cost when your service ends. Please secure pets before each visit.
12. Care of your home. Any pre-existing damage our team notices is photographed and reported to our office.
13. Our team members. You agree to engage Pristine Homes and Gardens team members only through Pristine Homes and Gardens while you use our service and for 6 months afterwards.
14. Privacy. Your details are used to provide your service and are handled in line with the Privacy Act 1988 (Cth).
