Our promise to you
Every clean is backed by our Service Guarantee. If any part of your clean needs another look, we come back and make it right.
Why it matters
Letting someone into your home takes trust
We know that. Booking a clean means trusting us with the place you come home to every day.
So we back every clean with our Service Guarantee, in writing, so you can book with complete peace of mind.
In writing, for every clean
The Pristine Homes Guarantee
If any part of your clean needs attention, let us know within 24 hours and we will come back and clean that area again, free of charge.
Simple, quick and easy.
What you can count on
Peace of mind, built into every visit
- A free re-clean
If a spot needs another look, we return and clean it again, free of charge.
- Our own team
Every cleaner who comes to your home is employed directly by Pristine Homes.
- Fully insured
$20 million public liability insurance and WorkCover Victoria cover, so your home is protected.
- Police checked
Every team member holds a National Police Check, plus NDIS Worker Screening and a Working With Children Check where applicable.
- Clear communication
Every message is acknowledged within 2 business days, and we keep you updated whenever plans change.
How to use your guarantee
Something needs another look? Here’s what to do
- 1Let us know within 24 hours
Call 0421 419 097 or email [email protected] within 24 hours of your clean.
- 2Send a quick photo
A photo of the area that needs attention helps us plan your return visit.
- 3We make it right
We book a weekday time that suits you and clean that area again, free of charge.
The fine print. Your guarantee covers every area and task included in your booked clean. Specialist work, such as moving heavy furniture, cleaning above about 2 metres, upholstery, garages and outdoor areas, and any pre-existing damage are handled separately. Return visits are booked on weekdays between 8:30am and 5pm.
Your home, done right. Every time.
We built Pristine Homes on doing every job properly. Our guarantee is us standing behind that, in writing.
Your price in about a minute.